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Frequently asked question
Browse Our Products: Explore our collection and find the items you love.
Add to Cart: Once you’ve found something you like, click the “Add to Cart” button.
Review Your Cart: Click on the cart icon to review your selected items. You can adjust quantities or remove items as needed.
Proceed to Checkout: When you’re ready to purchase, click “Proceed to Checkout.”
Enter Shipping and Billing Information: Fill in your shipping and billing details. Make sure everything is accurate to ensure smooth delivery.
Choose Payment Method: Select your preferred payment method and enter the necessary information.
Review and Place Order: Double-check your order details, including shipping and payment information. Once everything is correct, click “Place Order.”
Confirmation: You’ll receive an order confirmation email with your order details and tracking information.
If you need to cancel or change your order, please contact us immediately. You can reach our customer support team via email at support@liliasmodel.com or by phone at +86 133 5646 8034. Provide your order number and the details of the changes you’d like to make or request cancellation.
If your order has not yet been shipped, we may be able to modify or cancel it. However, if your order has already been processed or shipped, you may need to follow our return policy to send items back.
Please note that our ability to change or cancel an order depends on its processing status, and we’ll do our best to accommodate your request.
No, you do not need an account to place an order on our website. You can check out as a guest by providing your shipping and payment information during the checkout process. However, creating an account allows you to save your information for faster checkouts in the future, track your orders, and view your order history.
To return a product, please contact our customer support team via email at support@liliasmodel.com or by phone at +86 133 5646 8034.
For unopened items, you can return them directly.
If the product has been opened, please provide a video showing the item’s condition and send it to our email address.
We will review your request and respond within three business days to confirm whether the return meets our criteria.